SHIPPING, DELIVERY & RETURNS

SHIPPING, DELIVERY & RETURNS divider

Important information regarding shipping,
freight deliveries, returns, and international shipments.

1. SHIPPING POLICY

Address Changes After Shipment

If a customer changes the shipping address while the carrier is in transit to the original address provided, the customer is responsible for any carrier reconsignment fees.

Order Cancelations

Orders canceled after they have shipped are subject to a 15% restocking fee as well as any applicable return shipping charges.

Delivery Appointments

Customers must schedule a delivery appointment if contacted by the carrier. If a call is missed, the carrier should be contacted within 4 hours to avoid potential holding fees.

2. RETURN & REFUND POLICY

Items Shipped in Error

Regular stock items shipped in error may be returned within 15 days of receipt.

Condition Requirements

Merchandise must be returned in its original condition.

Refund Eligibility

Shipping charges are refundable only when the return is the result of a Plantatorem error.

Customer-Initiated Returns

If a customer changes their mind, they are responsible for repackaging and returning the merchandise before a refund can be issued.

3. LTL FREIGHT DELIVERIES

Large and heavy orders are shipped via Less-Than-Truckload (LTL) carriers and delivered on pallets.

What to Expect

  • Delivery appointments are mandatory.
  • Deliveries are curbside only.
  • White glove service is not available.
  • Customers are responsible for disposal of pallets and packaging materials.
  • We strongly recommend photographing shipments before opening.

Damages

If damage occurs, photograph the shipment and email photos and details to:

Delivery Delays

If you have not heard from the carrier within 5 business days of shipment notification, contact Plantatorem immediately at: (209) 687-5549

4. ISLAND & FREIGHT FORWARDED SHIPMENTS

Hawaii, Alaska, and Puerto Rico

Shipments to HI, AK, and PR are subject to carrier surcharges and may have longer delivery times. Shipping quotes are required for LTL freight. Contact us directly for assistance.

International Shipments

Plantatorem does not ship directly outside of the United States. Customers are responsible for arranging freight forwarders for international shipments and ensuring they can accept the delivery.