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    California
    705 CARLTON AVE
    STOCKTON, CA
    United States of America
    + (209) 636-4043

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SHIPPING POLICY


At Plantatorem, we are committed to providing our customers with a top-notch shopping experience. We strive to make sure that your products arrive safely and on time, so we take great care in packing and shipping your orders. Our shipping policies are as follows:


We currently ship to the 48 contiguous United States, and do not offer international shipping at this time. We reserve the right to deny orders which ship to locations where additional fees may apply, although we may allow the customer to pay any additional fees in special circumstances.

Your order(s) are shipped from either our Stockton, CA or Atlanta, GA warehouse depending on your delivery location. This ensures that your orders are always delivered quickly. We will choose the best shipping method for your order(s), including UPS, FedEx, or LTL Freight/Common Carrier, to ensure its safe arrival.

If your order is shipped via LTL Freight/Common Carrier, you will be contacted by the trucking company to set up a delivery date and time frame. All orders are noted to receive residential and liftgate instructions. When the trucking company arrives at your shipping location, they will unload your palletized item onto your property with a liftgate. Drivers are not able to assist with final placement of your palletized item or any unpacking of the item. Please be prepared for this.

It is very important that you inspect the full pallet before signing for the delivery. Please do an inspection to ensure no pieces are damaged. In instances where you are unable to view all of the items within the pallet, please note this on the delivery slip and write that you are unable to inspect for hidden damage. If you see a damaged piece or item, please note this on the delivery slip and contact us immediately.

We thank you for choosing Plantatorem for your quality pottery needs and we look forward to providing you with an excellent shopping experience.

FAQs

SHIPPING INFORMATION

Most items ship via LTL Freight. We do ship FOB, however, some items may ship common carrier (UPS or FedEx) at our discretion.

CANADA & INTERNATIONAL ORDERS

Please call us to determine proper shipping and exporting costs. Toll Free: 1-(209) 687-5549

RETURN POLICY

Only items shipped in error that are regular stock items are returnable within 15 days of receipt of shipment as long as it is in its original condition. A full refund for the merchandise portion of the order will be issued for items meeting this condition. We can only refund shipping costs if the return is a result of our error.

CANCELLATION POLICY

Before order enters production, it is subject to a 10% cancellation fee. Once order is in production, it may not be cancelled.

STORAGE FEE POLICY

We do not provide storage.

PRIVACY POLICY

This Privacy Policy governs the manner in which Plantatorem collects, uses, maintains and discloses information collected from users (each, a "User") of the www.plantatorem.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Plantatorem.

Web browser cookies

Our site may use "cookies" to enhance user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How we use collected information

Plantatorem collects and uses users’ personal information for the following purposes:

(1) To improve customer service,

(2) Helps us to more effectively respond to your customer service requests and support needs.

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions

We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails

The email address users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, other requests and/or questions. If users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related products, or service information, etc. If at any time a user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or a user may contact us via our site.

How we protect your information

We adopt and practice appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.Sensitive and private data exchange between the site and its users takes place over a SSL secured communication channel that is encrypted and protected with digital signatures.

Changes to this privacy policy

Plantatorem has the discretion to update this privacy policy at any time. When we do revise, the updated date will display at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at Plantatorem, (need mailing address), call toll-free: 1-(209) 687-5549, or email: INFO@PLANTATOREM.COM
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